Contact Jai Club

Contact Jai Club, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about your Jai Club account, a contest entry, or a payment made via PhonePe, GPay, or BHIM UPI? Getting in touch is straightforward.

  • Email: [email protected], best for detailed queries, transaction disputes, or account issues. Replies arrive within 24 hours during live-agent hours.
  • In-app chat: Open the Jai Club app, tap the chat icon in the top menu, and start typing. Automated responses are instant; a live agent joins the thread within minutes during operating hours.

Quick tip: Include your registered mobile number and the payment method used, for example, "GPay, ₹499 deposit not credited", in your first message to speed up resolution.

Office hours

Jai Club support runs on a two-tier schedule designed around Indian usage patterns:

  • Automated in-app chat: Available 24/7, every day of the year, ideal for instant answers on contest rules, wallet balances, and common UPI payment queries.
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Query volumes in India typically peak between 7:00 PM and 9:00 PM IST; contacting us earlier in the day usually means a shorter wait and faster personalised help.

Messages received after 9:00 PM IST are queued and answered from 9:00 AM IST the next morning. Emails sent outside agent hours receive a reply within 24 hours of the next available slot.

Online-only support

Jai Club is a fully digital platform, there is no physical office, branch counter, or walk-in location anywhere in India. Unlike a bank or traditional service provider, there is no address to travel to and no queue to stand in.

Every query, whether it concerns a failed PhonePe transaction, a GPay deposit not reflecting, a BHIM UPI payment error, or a contest result dispute, is resolved entirely via email or in-app chat. This means faster turnaround than visiting a physical service centre, plus a written record of every conversation for your reference.

To get started, email [email protected] or open the in-app chat. No appointment, no address, no travel required.